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FAQ

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Dear Customer,
Thank you for shopping with us. We want to make sure that you are happy with your purchase! We hope to grow our business one customer at a time. If there is anything you need please let us know! If you love your product please tell the world by leaving us a great review! We also love sharing new items on Instagram! Follow us if you’d like!
Items EXCLUDING tutus and anything marked shipready are PREORDER. US shipping takes approx 2-3 weeks so please plan accordingly. IF YOU NEED SOMETHING RIGHT AWAY contact us before you order via our contact form. International delivery times may vary. Priority shipping is available by request. Ruffles and Tutus will not be responsible for any Duty tax assessed on international orders.

Please Note *Items containing small parts may not be suitable for children under the age of 3. If you decide to use these products on children under 3 years of age it should only be done under immediate and direct supervision at all times. By purchasing you are assuming all responsibility for the use of these products. Items are not intended for sleepwear. We highly recommend that you avoid being close to any open flame or spark while using our products.

***wear and tear- our items are extremely delicate and for SPECIAL OCCASIONS ONLY. For example: portraits, birthdays, wedding, baptism, etc. They are not made for every day wear like a pair of jeans or play clothing. Great Care should be taken when wearing them. For best results hand wash as needed and hang dry.

*** Tutus need Fluffed after the compression of shipping. Mist with Water, Shake and Hang dry! Before wearing pull the layers away from each other at the seam and they will puff right up!

**size variance- From time to time there is a size variance. If you have an issue with sizing please let us know.  

**dye lots- colors may be hand dyed at the time of order. Your order color may be slightly lighter or slightly darker in color than the picture in the listing due to dye lots being different. We will try to get them as close as possible to the listing photo however due to monitor differences this is not always possible.

One more thing…  Want to share how cute your little one looks in their new items? Email a photo with them wearing the item(s) to photos@rufflesandtutus.com and we will share the photo and brag right along with you on our social media!
 
Thanks,
Ruffles & Tutus
contact@rufflesandtutus.com
www.rufflesandtutus.com

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